We ship globally. Please view our up-to-date shipping destinations here: SHIPPING RATES

We provide free shipping for qualified orders. Please check if your order qualifies here: SHIPPING RATES

We also offer expedited shipping methods at an additional fee. Rates are automatically calculated at checkout. We can not guarantee expedited processing or shipping for every order.

Please check if your order qualifies for free shipping here: SHIPPING RATES

If your order does not qualify for free or expedited shipping, you will be notified via the email provided at checkout. Certain items—including high-value pieces, oversized or heavy objects, furniture, art, and books—may require an additional shipping fee. After purchase, CASPER CHŌA will provide a custom shipping quote based on the item’s size, type, value, and destination.

For all orders within the United States, customs fees will not be required.

For all international orders, customers will be responsible for any applicable customs duties or fees.

All orders are processed within 1-3 business days, unless otherwise noted.

If you require expedited processing, please email us at help@casperchoa.com.

We can not guarantee expedited processing or shipping for every order.

You can check your order status at ORDER STATUS.

1. If you are not already logged in, enter the email address associated with your order in the "Email" field, followed by the six-digit verification code sent to the associated email address.
2. From the list of orders, select the order you want to check its status.
3. You can check the order status, as well as review the billing and shipping address, contact information, and payment method.

To update shipping details (recipient name, address, or shipping speed):

- Email help@casperchoa.com within 4 hours of placing your order.

- Include your order number in the email. Without it, the request will not be valid.

- After 4 hours, your order will be shipped to the original address provided.

For pre-order items, you will receive a follow-up email before processing, allowing extra time to confirm or update shipping details.

PLEASE NOTE: CASPER CHŌA is not responsible for packages shipped to an incorrect address if updates are not made within the allowed time.

We recommend opening a claim with your carrier as soon as possible and contact our customer service team at help@casperchoa.com.

Please advise that we do not provide refunds for lost, stolen, or incorrectly delivered packages. Once the item has been handed to the carrier, the carrier will take responsibility for the package.

Please refer to our size guide here: SIZE GUIDE

Our stock is updated regularly. If the item you would like to purchase is not available, we kindly invite you to contact our stockists or to subscribe to our newsletter to stay up to date with all upcoming restocks.

To be notified of upcoming restocks, please subscribe to our newsletter.

Your order is confirmed once you receive the confirmation email with all the necessary information. You will receive a second email with tracking information once your order is shipped.

Once your order is placed, we cannot modify your order. The fastest way to ensure you get what you want is to cancel your order and make a separate purchase for the new order.

Cancellations are permitted if the customer contacts help@casperchoa.com within 4 hours of placing your order. Please include your order number in the email. Without it, the request will not be valid.

After 4 hours, your order will no longer be eligible for cancellation.

You have 14 days from the date you receive your order to request a return.

To qualify, items must be:
- In the same condition as received (unworn/unused)
- With original tags attached
- In the original packaging
- Accompanied by proof of purchase

PLEASE NOTE: Some exceptions may apply.

Please view our refund & return policy in its entirety here: REFUND POLICY.

You can request a return at ORDER STATUS.

1. If you are not already logged in, enter the email address associated with your order in the "Email" field, followed by the six-digit verification code sent to the associated email address.
2. From the list of orders, click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
6. A customer service representative will then contact the associated email address to confirm that the returning items qualify.
7. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label.

PLEASE NOTE: We do not issue refunds for returns lost or damaged in transit.

For the fastest service, return the item and place a new order once your return is approved.

The customer will be responsible for the cost of the return label.

Inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact help@casperchoa.com immediately so we can resolve the issue.

Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.

PLEASE NOTE: CASPER CHŌA is not responsible for lost, stolen, or misdelivered packages once they are with the carrier.

Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.

If 15 business days pass after approval and you have not received your refund, contact us at help@casperchoa.com.

PLEASE NOTE: CASPER CHŌA is not responsible for lost, stolen, or misdelivered packages once they are with the carrier.

Our stockists will not be able to accept the return of your item. We can only accept returns that were sent via post.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

​​​​​​​ We accept Apple Pay, Google Pay, Meta Pay, and PayPal. Please review each application's availability in your country or region.

We also accept most major credit cards from the following countries:

Please contact your bank in case your payment is declined or cancelled.

Your invoice is available at MY ACCOUNT by visiting the "Orders" section. If you placed your order as a guest, your invoice will be sent by email along with your confirmation.