Shipping Policy

Free Shipping

We offer free shipping on all qualified orders.

If your order does not qualify for free or expedited shipping, you will be notified via the email provided at checkout. Certain items—including high-value pieces, oversized or heavy objects, furniture, art, and books—may require an additional shipping fee. After purchase, CASPER CHŌA will provide a custom shipping quote based on the item’s size, type, value, and destination.

View our current rates here: SHIPPING RATES

 

Processing & Delivery Estimates

  • Orders are processed within 1–3 business days, unless otherwise noted.

  • Estimated shipping and delivery dates are provided at checkout, based on item availability and the shipping method selected.


Expedited Shipping

Expedited shipping is available for an additional fee. Options are automatically calculated at checkout.

  • If expedited processing is required, please email help@casperchoa.com.

  • Expedited processing/shipping cannot be guaranteed for all orders.

 

Change of Address

To update shipping details (recipient name, address, or shipping speed):

  • Email help@casperchoa.com within 4 hours of placing your order.

  • Include your order number in the email. Without it, the request will not be valid.

  • After 4 hours, your order will be shipped to the original address provided.

For pre-order items, you will receive a follow-up email before processing, allowing extra time to confirm or update shipping details.

PLEASE NOTE: Casper Choa, LLC is not responsible for packages shipped to an incorrect address if updates are not made within the allowed time.

 

Customs Fees

  • U.S. Orders: No customs fees.

  • International Orders: Customers are responsible for any applicable customs duties or fees.

 

Lost, Stolen, or Misdelivered Packages

Once an order has been handed over to the shipping carrier, the carrier assumes responsibility for delivery. Casper Choa, LLC is not liable for lost, stolen, or incorrectly delivered packages.