Refund Policy

Return Window

You have 14 days from the date you receive your order to request a return.

 

Eligibility

To qualify, items must be:

  1. In the same condition as received (unworn/unused)
  2. With original tags attached
  3. In the original packaging
  4. Accompanied by proof of purchase

PLEASE NOTE: Some exceptions may apply.

 

How to Request a Return

  1. Click ORDER STATUS.

  2. If you are not already logged in, enter the email address associated with your order in the "Email" field, followed by the six-digit verification code sent to the associated email address.

  3. From the list of orders, click "Request return" for the order that you want to submit the return for.

  4. If your order has more than one item, then select the items that you want to return.

  5. Select a return reason and add a note for the store.

  6. Click "Request return".

  7. A customer service representative will then contact the associated email address to confirm that the returning items qualify.

  8. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label.

PLEASE NOTE: We do not issue refunds for returns lost or damaged in transit.

 

Return Shipping Cost

The cost of the return shipping label will be the customer's responsibility.

 

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to post the refund.

PLEASE NOTE: If 15 business days pass after approval and you have not received your refund, contact us at help@casperchoa.com. 

 

Damages & Issues

Inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact help@casperchoa.com immediately so we can resolve the issue.

PLEASE NOTE: Casper Choa, LLC is not responsible for lost, stolen, or misdelivered packages once they are with the carrier.

 

Non-Returnable Items

  1. Perishable goods (e.g., food, flowers, plants)
  2. Custom/personalized products
  3. Personal care goods (e.g., beauty products)
  4. Sale items and gift cards

If unsure, email us with questions about your item’s eligibility.

 

Exchanges

For the fastest service, return the item and place a new order once your return is approved.

 

European Union Customers

If your order ships to the EU, you are entitled to a 14-day cooling-off period, allowing you to return items for any reason. Items must meet the same eligibility requirements listed above.

 

Order Cancellations

Orders may be canceled within 4 hours of purchase by emailing help@casperchoa.com with your order number. Requests without an order number will be considered invalid.